FAQ | ShopRite Supermarkets

Click here to apply for a card online or you can go to your local ShopRite and complete an application. You store will then provide you with a temporary card that you can use IMMEDIATELY and until you receive your permanent to enjoy our Low Price Savings. Permanent cards take 3 to 5 business days to receive.

How do I get a Replacement Card?

Misplaced your PricePlus Card? Getting a Replacement card is easy! Send us an email and include the following Information: Your Full Name, Address, Home Phone Number, Your Price Plus Card Number, And anyone who was additionally on your card (spouse, child, sibling, etc.). Your replacement card will normally take 3 to 5 business days to receive.

How long does it take to get my card?

Under normal circumstances, new cards and replacement cards generally take 3 to 5 business days.

How long does it take to get my card?

Under normal circumstances, new cards and replacement cards generally take 3 to 5 business days.

Why Don’t you carry a particular product?

Keeping our customers satisfied is very important to us. One way we try to do this is to offer the widest selection of products we possibly can. Of course we can’t carry every brand, flavor or size a of a particular product because there is just not enough shelf or warehouse space available.

The decision to stock or discontinue an item is made by a Buying Committee and is based on several factors, including product movement, sales volume, and customer demand.

How do I report a Product Complaint?

Simply send us an email. Be sure to put "PRODUCT COMPLAINT" in the subject line. Within your email, include the following: Product Description, Date Purchased, Sell-By/Used-By Date, Any "Coding" on the product, and how you prepared the product, if applicable.

I want to compliment my store, who should I tell?

As you may know, our stores are individually owned and operated. The best way to pass along a compliment is the old fashioned way, just tell your local manager! If however, you would prefer to send an email, please do! Just put "Store Compliment" in the subject heading of your email and we will relay your thoughts to the owners of your local store!

Why Don’t I get your Circular/How do I get your Circular?

As you may know, our stores are individually owned and operated. The individual owners are responsible for circular distribution in their marketing area. We would be happy to forward your request to be included for circular distribution to your local store. Be sure to include your full name and address, your price plus card number, and the name of your local store in your email.

Or you can view our circular on line. Click here to see this week's circular.

I want to register a complaint/make a suggestion who should I tell?

It is our desire to provide our customers with the absolute best in customer service. We sincerely apologize if you’ve had an experience that has not lived up to this pledge. We would like to know about these experiences and can be reached either by email (Dear ShopRite) or via 1-800-ShopRite.

Again, We want to assure you we work hard to give our customers the best products at the best prices with the kind of service that keeps them coming back to ShopRite.

Why Does it Take So Long to Load Your site?

The Loading Time of any Site is dependent upon a number of variables including but not limited to; the access speed of your modem (14.4, 28.8, 36.6, ISDN, Cable), the size of the files & graphics on the site, itself, and the amount of Internet/network traffic and the size of your computer's Disk cache and Memory Cache. At ShopRite.Com, we attempt to provide you with the best combination of quality, quantity, and speed. If you are experiencing "lag" problems and unusually long waiting times for our site to download, we would suggest first checking to see if all of your web access seems slow. If so, this may be a Internet traffic problem caused by your local connection. If this is not the case, you might want to try to increase the size of your memory and disk cache. This can be modified within your browser's preferences. If you need assistance with this, you should contact your Internet Service Provider, since in most cases, they are supporting your service and your browser configuration. If you lock up while loading, we would suggest you close out of your browser and then attempt to log back into the site. If you still experience unusually long delays, please contact us via email detailing the problem. Please include your Modem Speed and Method of Connection (AOL, ISP, etc.).

Why Does Your Site’s Colors look different than normal?

While there are many web browser’s in the marketplace today, chances are you are accessing our site using either Netscape or Microsoft’s Internet Explorer. Due to the way these browser’s interpret HTML, (the code in which web pages are written), colors and sometimes even placing of objects on a web page can appear differently. Here at ShopRite.Com, we try to construct our pages so that they should look almost identical in whatever browser you are using, but the browser version, color pallet and screen resolution (i.e. 800 x 600) all effect how you view web pages.

Why do I get "Gray Boxes" on my screen?

The appearance of Gray Boxes after a web page is done loading, usually means that your browser does not recognize or cannot run Java applets. Java applications are special programs than can provide animation and other "fun stuff". Some of the older web browsers (i.e. AOL, Internet Explorer 1,2,3, Netscape 1,2,3) seem to have a problem identifying Java and playing it. If you are using an old version of your browser, we suggest you consider upgrading to newer version.

There is also an option within your browser to enable JAVA. If this is disabled, you will not be able to recognize or run Java applets. Please enable this option or call your internet service provider for help on enabling your web browser.

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